Returns & Exchanges
At Moccld, we want you to love your purchase. If you’re not completely satisfied, you can return or exchange eligible items within 30 days of delivery.
Returns
You can return most items within 30 days for a refund to your original payment method. Some exclusions apply, including:
- Final Sale items
- Gift cards
- Personalized items
To start a return, visit your order history and follow the instructions. Once your return is received and processed, your refund will be issued within 5-7 business days.
Exchanges
We offer free exchanges for eligible items within 30 days of delivery. To request an exchange, please contact our customer care team.
Return Shipping
Return shipping fees may apply, depending on the reason for return. If the return is due to an error on our part, we’ll cover the shipping costs.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery for assistance.
Final Sale Items
Items marked as “Final Sale” cannot be returned or exchanged.
For more details, review our full Returns Policy. If you have any questions, our customer care team is happy to help.
Note: All returns must be in original condition with tags attached.